Here we have compiled for you a list of the most common questions that our support team gets from our players. We will keep questions and answers short and simple. Afterall, this FAQ is supposed to give answers and not confuse you further.
You can check available options for deposits and withdrawals at our payments page. However, please note that not all payment methods are available equally in all countries. The payment methods that you have available, are unique to your country. To verify which payment methods you can use, log into your account and check on the deposits page.
We try to process your cashout requests as quickly as we can. However, as a licensed casino, we are required to follow a number of procedures before we are allowed to pay you your winnings. To protect our players against identity theft, money laundering, under-age gambling and gambling addiction, we require the following checks to be made before a cashout can be approved:
Our welcome package offers 4 different deposit bonuses and a free spin to start you off. It is important to note a few things:
We offer tools that allow you to self-exclude yourself for longer periods of time. In fact, we offer a number of options. Aside from limiting your bets, losses or deposits, we also allow you to "cool off." This still allows you to log into your account, but prevents you from depositing more money. And if you suspect that you have a gambling problem, you can also "self-exclude" yourself. You can find this option in the advanced settings of the Responsible Gambling account menu. This will completely lock your account. You won't be able to log back in before the entire self-exclusion period has run out. If you need more help, you can also contact our support team in the live chat, or by using our contact form.