Islamic Republic of Iran, Democratic People’s Republic of Korea, Algeria, Ecudador, Myanmar, Afghanistan, Angola, Cambodia, Guyana, Belgium, Iraq, Kuwait, Lao PeopleÄs Democratic Republic, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Sudan, Lithuania, Latvia, Syrian Arab Republic, Uganda, Yemen, Zimbabwe, Israel, Hong Kong, Philippines, Taiwan, Singapore, United Kingdom, United States, Italy, Spain, France, Republic of Korea, Romania, Bulgaria, Estonia, Portugal, Mexico, Ukraine, Malaysia, Indonesia, Bangladesh, Albania, Georgia, Thailand, Nepal, United Arab Emirates, Hungary, Poland, India, Slovakia, Kazakhstan, Vietnam, Bahrain, Egypt, Oman, State of Palestine, Mongolia, Benin, Botswana, Burundi, Cameroon, Chad, Comoros, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bisseau, Kenya, Lesotho, Liberia, Republich of Moldova, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao TOme and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, United Republic of Tanzania, Togo, Tunisia, Zambia, Greece, Slovenia, Croatia, Bosnia and Herzegovina, North Macedonia, Montenegro, Serbia, Sweden, Finland, Brazil, South Africa, Belarus, Colombia, Urugai, Paraguai, Argentina.
No Deposit Bonuses
5.2. Free spins upon registration claimed through any affiliate site may have different conditions applied (i.e. wager, max win). Conditions of the bonus must be checked on the affiliate site, unless otherwise stated. Additionally, to be eligible for a no deposit bonus, player’s account must be confirmed via email. If player fails to confirm the account, no-deposit bonuses cannot be added.
5.3. No deposit bonuses, that are not mentioned in General Bonus Terms and Conditions, offered to players by the casino staff (i.e. the support department, etc.) may have different conditions applied that have to be clarified by players prior to using the no deposit bonuses. The casino staff will do their best to notify players about the conditions applied upon the player’s request. Otherwise, by accepting the no deposit bonus and playing it, the player agreed on the conditions of the no deposit bonus by default.
5.4. The Wagering Requirements for Free and Registration bonuses are fifty (50) times the Bonus sum awarded to you, unless stated otherwise in the Terms and Conditions. (For Registration bonuses, extra spins, free spins and free bonuses which require NO deposit, note that no winnings at all may be withdrawn/transferred until you have made deposit. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn/transferred until the wagering requirements have been met). Unless otherwise stated, the maximum amount of money a player can withdraw from any no-deposit bonus, is 50€, $50, 400kr, 2,500₽.
5.5. Withdrawal of money from no-deposit promotions require that players submit their full verification documents. The full list of required documents can be found in our terms and conditions page. Note: In order to withdraw any wins from a no-deposit bonus, we require that you make a deposit within 7 days of receiving the no-deposit bonus.
Abuse of Bonus Promotions
6. If a player is suspected in abusing the welcome promotion or any other type of bonus offer, Casitsu Casino management, at it’s sole discretion, reserves the right to cancel all bonuses and any winnings acquired from them. Bonus free spins, given by Casitsu Casino’s Support Staff at their own discretion, can be obtained only on 2nd and subsequent deposits.
Game Contributions
7. Take note that game contributions have different percentages towards the wagering requirements:
- Table Games – Baccarat, Blackjack, Hi-Lo – 10% (except for games with a live dealer)
- Video Poker – 10%
- Roulette, Poker – 10% (except for games with a live dealer)
- Slots – 100% (except for the games listed below)
8. Please note that jackpot games and accumulating games are not available if any bonus is active. Accumulating games are (but not limited to): Bonanza, Scarab Treasure, Wheel of Wealth Special Edition, Wheel of Wealth, Untamed Wolf Pack, Untamed Giant Panda, Untamed Crowned Eagle, Untamed Bengal Tiger, Tomb Raider – Secret of the Sword, Tomb Raider, Spectacular Wheel of Wealth, Scrooge, Peek-a-Boo – 5 Reel, Medusa, Hot Ink, High Society, Untamed Giant Panda, Immortal Romance, High Society, Cool Buck, Beautiful Bones, Castle Builder, Queen of Gold, The Wish Master, Robin Hood: Shifting Riches, Devil’s Delight, Ninja, Dr. Jekyll & Mr. Hyde, WhoSpunIt Plus.
The following casino games contribute 0% to the wagering requirement: Aviator, The Wishmaster, Pearls of India, Forsaken Kingdom, 100 Bit Dice, Wheely Wheely Big Win, 1000x Busta, Book of 99, Gold Digger Mines, Spaceman, Mines Dare 2 Win, 98 Bounty Hot 1, Bust, Coin Miner, To Mars and Beyond, Coin Field, Jet Lucky 2, Skyliner, Craps (Play’n GO), Blood Suckers, Dead or Alive, 1429 Uncharted Seas.
Please also note that bonus funds are available only in slot games.
9. Please be aware of our General Terms and Conditions for abuse of promotions.
10. Excluded Games
The following games are excluded from the bonus promotion. Click here to view!
123
1429 Uncharted Seas, 100 Bit Dice, 1 Reel Egypt, 1 Reel Fruits, 1 Reel Halloween, 1 Reel Monkey, 1 Reel Xmas, 3 Tiny Gods, 300 Shields, 3 Kingdoms – Battle of Red Cliffs, 3 Secret Cities, 5 Families, 9 Lions
A
Africa X UP, African Quest, After Night Falls Slot, Age of the Gods: Ruler of the Seas, Agent Valkyrie, Alchymedes, Ambiance, Ancients Blessing, Ancient Eclipse, Art of the Heist, Astro Legends: Lyra and Erion, Aztec Spins, Aztec Emerald
B
Blackjack Surrender, Bangkok Dreams, Bastet and Cats, Book Of Shadows, Baker’s Treat, Bronco Spirit, Bison Battle, Beautiful Bones, Bikini Party, Book of Oz, Bookie of Odds, Book of the Dead, Break Da Bank Again Respin, Bombuster, Book of 99, BlackJack, Black Horse, Black Horse Deluxe, Butterfly Lovers
C
Candy Tower, Crystal Cavern, Cash Elevator, Castle Builder, Castle Builder II, Cool Buck, Craps, Cupids Strike 2, Crypts of Fortune, Cauldron, Cazino Cosmos
D
Dr. Jekyll & Mr. Hyde, Deep Blue Jackbomb, Dino Odyssey, Dead or Alive, Dead or Alive 2, Dead or Alive 2 Feature Buy, Devil’s Delight, Dragon Kingdom – Eyes of Fire, Dragon Dance, Diamond Blitz, Dynamite Riches, Deep Descent, Divine Forest, Dark Vortex, Dwarf Mine, Double Dragons
E
Egyptian Dreams Deluxe, Eye of the Kraken, Elite of Evil: Portal of Gold, Egypt King
F
Fruit Loop, Fruitbat Crazy, Fluffy Rangers, Fly!, Flower Fortunes, Forsaken Kingdom, Frequent Flyer, Football Glory
G
Golden Legend, Golden Beauty, Gems Odyssey, Gems Odyssey 92, Gods Of Power, Goldaur Guardians, Golden Stallion
H
Hope Diamond, Happy Halloween, Hugo 2, Hot Ink, Hellcatraz, Hammer of Gods, Holmes and the Stolen Stones
J
Jellyfish Flow, Jackpot Jester 200000, Jungle Gorilla, Jade Butterfly, Jammin’ Jars 2, Jackpot Raiders, Johnan Legendarian, Jokerizer
K
Knockout Football, Knockout Football Rush, Kingmaker
L
Lava Gold, Lines of Magic, London Hunter, Lucky Angler, Lil Devil, Legacy of Dead, Le Kaffee Bar, Lil Devil, Lucky Clucks, Lucky Fridays, Lil Devil, Lemur Does Vegas, Legion Hot 1, Larry The Leprechaun
M
Max Quest: Wrath of Ra, Magic Oak, Marvelous Furlongs, Mega Boy, Myths of Bastet, Mahjong 88, MULTIFRUIT 81, Magic of Sahara, Medusa, Monster Blast, Marching Legions, Mines of Gold, Mining Factory
N
Ninja
O
P
Princess of Pearls, Plinko, Pinocchio, Presto!, Pumpkin Patch, Pearls of India, Pimped, Peek-a-Boo – 5 Reel, Pets Go Wild
Q
Queen of Gold
R
Rocket Dice, Rocket Stars, Roo Riches, Reel Rush 2, Reel Steal, Robin Hood: Shifting Riches, Rome: The Golden Age, Royal Mint, Rage to Riches, Royal Masquerade, Rabbit in the Hat, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Reel Heist, Robin Sherwood Marauders, Reel Hero, Relic Hunters
S
Scarab Treasure, Surfin’ Reels,Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Santa’s Village, Super Fast Hot Hot Respin, Scudamore’s Super Stakes, Serengeti Kings, Single Deck Blackjack Professional Series, Street Fighter II: The World Warrior Slot, Sea Hunter, Solar Temple, Solar Queen, Solar King, Santa Goes Wild, Scrooge, Sisters of Oz WOWPOT, Solar Queen, Spectacular Wheel of Wealth, Stardust, Skulls Up!, Spin Town, Slot Vegas Megaquads, Summer Splash, Solar King, Solar Templ, Spina Colada, Sonic Reels
T
Take The Bank, Take The Kingdom, Take Olympus, Take Santa’s Shop, Tens or Better, The Hive!, The Mystic Hive, Three Card Rummy, Triple Edge Poker, Tree of Fortune, The French Roulette, The Wish Master, TXS Hold’em Professional Series, Tower Quest, The Champions, Tomb Raider – Secret of the Sword, Tomb Raider, Three Musketeers, Trail Blazer, The Hot Offer, The Dark Joker Rizes, The Royal Family, Towering Pays Valhalla, Tut’s Twister, The Dog House, The Dog House Megaways
U
Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack
V
Vip European Roulette, Vegas High Roller, Viking Runecraft, Vampire: The Masquerade – Las Vegas, Village People Macho Moves, Victoria Wild, Vikings go to Hell, Vikings go Berzerk, Victoria Wild
W
Wild Hearts, Wombaroo, WhoSpunIt Plus, Wilderland, Wild Cherry Blast, Wins Ahoy, Wild Lava Savage Jungle, Wild Depth, Wild Swarm, Wizard Shop, Wheel of Wealth Special Edition, Wheel of Wealth, Wild Orient, Well Of Wishes, Wizard Shop, Wicked Circus, Wolf Hunters
Z
Zorro Wild Heart, Zoom Roulette, Zombie Hoard
Also excluded from the bonus promotion are all games with a live dealer. The Casino will make reasonable efforts to prevent players from reaching any of the above games, but if players do manage to reach these games any winnings from these games will be annulled.
Limits and Withdrawal of Funds
11. Players can request a withdrawal of their deposits prior meeting the wagering requirements but keep in mind that the bonus and winnings will be forfeited.
12. When Playing with a bonus, real money will be spent first. Placed bets are subtracted from the player’s cash balance while they are betting, but if no cash is available the deduction will be geared towards the player’s bonus balance.
13. Bonus funds and winnings shall be voided after the expiration of the bonus.
14. When playing with bonus money from matched deposit bonuses, playthrough (wagering) requirements should be first met before player can bet an amount higher than 5 EUR/5 USD/5 AUD/5 NZD/5 CAD/50 NOK/500 RUB /0.00012 BTC/0.014 BCH/0.0025 ETH/0.042 LTC/35 DOG/5 USDT, unless otherwise stated. This limit applies to a whole game round and includes double up wagers after a game round has been completed. All table games such as blackjack, baccarat, Hi-Lo, videopoker, poker, craps, roulette and others, as well as all live games and arcade games are also included in this limitation. Violation of this rule can lead to cancellation of bonus and all winnings acquired before meeting wagering requirements.
14.1. When playing with bonus money from any freespin offer, playthrough (wagering) requirements should be first met before player can bet an amount higher than 2 EUR/2 USD/3 AUD/3 NZD/3 CAD/20 NOK/180 RUB etc, unless otherwise stated. This limit applies to a whole game round and includes double up wagers after a game round has been completed. Violation of this rule can lead to cancellation of bonus and all winnings acquired before meeting wagering requirements.
14.2. The maximum you will ever be able to win while in a free spin session that is not part of a feature buy, or no deposit bonuses issued through one of our bonus promotions unless otherwise stated, is 50€, $50, 500kr, 2,500₽. To submit a withdrawal request, the account must be fully verified and a minimum deposit must be made.
The maximum winnings that will be paid out resulting from a tournament bonus, is 1000€, 1000$, 7,500kr, 20,000₽
The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, any deposit match bonus will be 2,000€, \$2,000, 15,000kr, 40,000₽. Exceptions are: Welcome bonus and personal VIP bonus.
14.4. The maximum amount of money you will ever be able to withdraw as a result of a VIP cash bonus is:
BRONZE BELT: 1,000€, $1,000, 7,500kr, 20,000₽.
SILVER BELT and GOLD BELT: 1,500€, $1,500, 11,000kr, 30,000₽.
PLATINUM KATANA and DIAMOND KATANA: 2,000€, $2,000, 15,000kr, 40,000₽.
MASTER NINJA: 3,500€, $3,500, 25,000kr, 50,000₽.
14.5. The special VIP level bonuses for Platinum Katana ($/€30), Diamond Katana ($/€50) and Master Ninja ($/€100), have a maximum win limitation of 500€ or equivalent currency. The win limitation triggers the moment that wagering is completed for this bonus.
14.6. The maximum you will ever be able to win and withdraw from any of the welcome promotions SHODAN, SANDAN, NIDAN, YONDAN, or any custom version of welcome promotions, is 4,000€, $4,000, 25,000kr, 80,000₽. The maximum withdrawable win amount for the HIGHROLLER bonus of any kind is 10,000€, $10,000, 60,000kr, 500,000₽. These limitations are valid unless specifically otherwise noted.
14.7. The maximum you will ever be able to win and withdraw from any of the Free Spin offers which require a deposit, is 50€, $50, 400kr, 2,500₽.
15. Any bonus can be cancelled before meeting the wagering requirements. Please contact Casitsu Casino customer support to learn more about cancelling a bonus.
16. Only one deposit bonus can be claimed at a time. Bonuses related to deposit cannot be combined.
17. Casitsu Casino management has the right to void any bonuses or winnings obtained through suspected deceptive behavior.
18. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited.
19. If an account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. If a player decides to exclude himself temporarily, and a balance is kept in the account, the funds will only be available to the player once the exclusion has ended, or upon request via email/live chat. In case of permanent exclusion, the player will be advised to request a cash-out as soon as the exclusion-request is received. To recover funds from dormant or closed accounts, players can log in at any time and request a withdrawal of any funds present in the account. Prior closing an account, Casitsu Casino will ensure ensure that all funds have been withdrawn.
20. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games. If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of our services we will be entitled to terminate and/or block your Player Account and seize all funds available through that account. We also reserve the right to disclose any and all details of your Player Account to the relevant authorities.
21. Bonus is automatically cancelled upon active balance reaching amount of 0.05 USD, 0.05 EUR, 0.05 NOK, 0.05 NZD, 0.05 CAD, 0.05 PLN, or less.*
*This term only applies balance tied to bonus, i.e. deposit + bonus or only bonus in case of no deposit bonus, and doesn’t apply funds on player’s balance gained from other deposits or bonuses.
22. If you have made the minimum deposit, but no bonus appeared on your account, please, do not place any bets, and we will credit it manually. In such case, please, contact our support service team here or write us directly at support (at) casitsu.com, or use our live chat feature.
23. In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
24. Casitsu Casino management has the right to update bonus terms at any time.
25. Players from Sweden are not eligible for any bonus at Casitsu Casino.
Refund Policy
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
Dormant Accounts
An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.
The Casitsu General Terms and Conditions also apply to the Promotions and VIP program.
